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Here are some helpful answers
to common questions.

Questions about printing and filing

E-file
 How to e-file your personal (individual) tax return
Tax returns that can't be e-filed
Can I cancel a pending return?
Problems encountered during or after e-filing

Problems with AGI or PIN
 I need my 2017 AGI

Print and save
 How to order a copy of your return from the IRS
Print a copy of your return after filing, for your records

Paying my taxes
 Do I need to make estimated tax payments to the IRS?
How do I print a Form 1040-V Payment Voucher?
What if I can't pay my taxes?
How can I pay my federal taxes?

File by mail
 Filing a Paper Return by Mail
Where do I mail my tax return to?

Direct deposits
 What is the advantage of a direct-deposited tax refund vs. getting a check?
What if I entered the wrong bank information for direct deposit?
Bank of America Routing Number on check doesn't work for direct deposit or direct debit

File prior years
 Can I E-File a tax return for an earlier tax year?

Don't see what you're looking for? Contact us.
 A TurboTax specialist can answer any questions you have.

Questions about printing and filing

E-file
 How to e-file your personal (individual) tax return
Tax returns that can't be e-filed
Can I cancel a pending return?
Problems encountered during or after e-filing

Problems with AGI or PIN
 I need my 2017 AGI

Print and save
 How to order a copy of your return from the IRS
Print a copy of your return after filing, for your records

Paying my taxes
 Do I need to make estimated tax payments to the IRS?
How do I print a Form 1040-V Payment Voucher?
What if I can't pay my taxes?
How can I pay my federal taxes?

File by mail
 Filing a Paper Return by Mail
Where do I mail my tax return to?

Direct deposits
 What is the advantage of a direct-deposited tax refund vs. getting a check?
What if I entered the wrong bank information for direct deposit?
Bank of America Routing Number on check doesn't work for direct deposit or direct debit

File prior years
 Can I E-File a tax return for an earlier tax year?

Don't see what you're looking for? Contact us.
 A TurboTax specialist can answer any questions you have.

Questions about printing and filing

E-file
 How to e-file your personal (individual) tax return
Tax returns that can't be e-filed
Can I cancel a pending return?
Problems encountered during or
after e-filing

Problems with AGI or PIN
 I need my 2017 AGI

Print and save
 How to order a copy of your return from the IRS
Print a copy of your return after filing, for
your records

Paying my taxes
 Do I need to make estimated tax payments to
the IRS?
How do I print a Form 1040-V
Payment Voucher?
What if I can't pay my taxes?
How can I pay my federal taxes?

File by mail
 Filing a Paper Return by Mail
Where do I mail my tax return to?

Direct deposits
 What is the advantage of a direct-deposited tax refund vs. getting
a check?
What if I entered the wrong bank information for direct deposit?
Bank of America Routing Number on check doesn't work for direct deposit or
direct debit

File prior years
 Can I E-File a tax return for an earlier tax year?

Don't see what you're looking for? Contact us.
 A TurboTax specialist can answer any questions
you have.

Questions about your account

Product refunds or returns
 Submitting Your Claim Under the TurboTax 100% Accurate Calculations Guarantee

My account
 How do I update my TurboTax
account information?
Forgot Your TurboTax User ID
or Password?

Don't see what you're looking for?
Contact us.
 A TurboTax specialist can answer any questions
you have.

Questions you might have after filing

E-file status
 Why am I not getting any e-file status update emails or
text messages?
How do I look up the status of my
e-filed return?
Can I cancel a pending return?

Amend a return
 How do I know if I need to amend?
Removing a State Amendment Form

E-file rejections
 E-file rejections related to incorrect or duplicated names, birth dates, or Social Security numbers
E-file rejection error R0000-504-02
Stuck in a loop when fixing a rejected tax return
E-file rejection error R0000-507-01
E-file rejection errors FW2G-502, FW2-502, F1099R-502-02, or F2439-502-01
E-file rejection errors IND-031-01
or IND-032-01
E-file rejection errors F1040-524-01
or F1040-525-02
E-file rejection error R0000-500
E-file rejection error R0000-503-02
E-file rejection error
SEIC-F1040-501-02

Problems with AGI or PIN
 I need my 2017 AGI

Don't see what you're looking for? Contact us.
 A TurboTax specialist can answer any questions
you have.